Refund and cancellation policy
This policy applies to standalone purchases and PDFUAE digital subscriptions whenever secure checkout is available.
Free plan and trial
The Free plan and 48-hour Pro trial require no card and create no financial transaction or refundable amount. The trial never converts automatically to a paid subscription.
Quick Pass
Quick Pass is a standalone seven-day purchase with no renewal. A review and refund may be requested if access is not activated after confirmed payment or a platform fault prevents delivery. Actual service use is reviewed without limiting mandatory legal rights.
Pro and Business subscriptions
The selected monthly price is charged only after explicit consent and renews until cancellation. Users can cancel from their account before renewal. Refund requests made within 14 days are reviewed against usage, platform failure and mandatory legal rights, with approved amounts returned to the original payment method.
Cancellation
Users may request cancellation of renewal at any time. Cancellation prevents the next charge and access continues until the end of the paid period unless a refund is issued or mandatory law provides otherwise.
Refund-eligible cases
- A duplicate charge for the same transaction.
- A successful payment where the plan was not activated because of a platform fault and was not corrected within 48 hours after notice.
- A material inability to provide the core advertised feature during the paid period.
- Any case where UAE law requires a refund.
How to request a refund
Contact us with the account email, transaction date and reason. Never send the full card number or security code. Requests should preferably be made within 14 days unless the law allows longer. Approved refunds return to the original method and may take 5–10 business days to appear, depending on the bank.